The closer it gets to the appointment time that's been reserved for you, the less likely that time can be offered to another client. It's best if you are able to cancel or reschedule at least 24 hours before your scheduled session. In the event you aren't able to, the following applies:
If you are giving less than 4 hours notice when canceling your scheduled appointment you are responsible for your full session rate. • If you are giving 4 to 24 hours notice of cancellation there is a $75 per session cancellation fee. For more than 24 hours notice there is no charge.
Both parties get 15 minutes grace before having to make up for it - ask for details of this policy.